Management Excellence
What is the connection among excellent customer service, creating effective organizational teams, and the new and unique challenges that exist in workplaces today? The Management Excellence course will help you understand how to create an environment of effective, cohesive teams that will enable your organization to face the challenges of contemporary workplaces. In doing so, your employees and managers will be able to engage with customers motivated by a culture of delivering excellence both within the organization and outside.
What you'll learn
- Understand and appreciate the expectations of all stakeholders with a focus on team contributors;
- Understand and analyze teams based on the elements of effective teams; and
- Appropriately adjust your leadership style according to the competence and maturity of your team.